Choosing the right plumber doesn’t have to be a complicated task. Simply follow our guide to make sure your plumbing installations, repair and maintenance issues are treated with care and professionalism.
Make a List
If you’re organised and know exactly what needs fixing around your home, it will create a smoother interaction between yourself and the trades professional. Make a list of everything that isn’t functioning properly around your home and show your list to the professional. A list will not only prevent little jobs from slipping through the cracks, but it will let the business know that you have your ducks in a row and are serious about having the work done pronto.
Professional Online Presence
With the growth of technology in business, credible businesses tend to have a strong online presence outlining their services and featuring real customer reviews. Make sure the business you’re considering features high-quality professional images, correct spelling and grammar, and professional verbiage about the business.
Online Interaction and Engagement
Businesses with good practices will answer customer enquiries with diligence and professionalism online, by phone, email, and in person. Many businesses with an online presence will clearly respond to customers on their Facebook page and feature reviews on the Facebook, website and other online platforms. Take a look at how these businesses interact and engage. Do they respond to their customers’ comments in a professional manner? Do they have professional content for their customer’s to read? All these elements give you a snapshot of how a particular plumbing company conducts their business.
Credibility: License and Insurance
Credible businesses tend to feature their valid ABN, licensing and insurance online. If they don’t have this information visible online, make sure to request that the professional you’re dealing with has this information available to you. Don’t be afraid to request proof that the plumbing professional is, in fact, a plumbing professional with proper licensing and insurance. Every business has an obligation to provide proof of their trade credentials.
Check the Reviews
The best way to predict the future is to examine the past. In order to verify that the work the plumber performs is of high-quality materials and workmanship, check out the reviews of their previous customers. Reading these reviews will give you a better sense of how the trades
professional conducts their business. It is wisest to trust reviews on large directory platforms as big directories do the work to ensure all reviews are real and authentic.
Get Multiple Quotes
Get multiple quotes from local plumbing businesses in your area. Speak with multiple professionals in the industry to make sure you go with the right business for you.
When choosing the right plumbing professional, take into account the services you’re requiring, the online presence of the business, the interaction of the business with its customers, credibility, reviews, and get multiple quotes. This will result in holding a strong position for choosing the right plumbing professional for your needs.
About the Author
Kaylyn Jeffrey is the Web Content Manager for Service.com.au, a trades and services platform that connects everyday homeowners to local tradies. When Kay isn't writing articles with ♥ from the Gold Coast of Australia, she is spending time in the Hinterlands with her fiancé and researching eco-friendly and sustainable homeowner tips.