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Moku Timber Floorboard Warranty

Renovator Store Pty Ltd A.C.N.155 958 848 (weusour or Renovator Store) wishes its customers and Website users to shop with confidence and be fully informed of their rights to return floorboard products that have a manufacturing defect or fail to meet the warranty below. Accordingly, this warranty outlines your rights and our obligations to you with respect to warranty claims.  

This Floorboard Warranty (the Floorboard Warranty or this warranty) is provided by the supplier(s) to Renovator Store, Australian Select Timbers Pty Ltd (the Warrantor) of 35 Downard St, Braeside VIC 3195.  Renovator Store will assist it customers with any warranty claim to the Warrantor. Please read it carefully to ensure that you are fully aware of your rights and obligations when seeking to claim under this warranty for floorboard products purchased (Floorboard Products) from the Renovator Store website, which is displayed at (the Website).  

By completing and submitting an order to purchase Floorboard Products via the Website, you agree to be bound by the Floorboard Warranty terms with the Warrantor, which together with the Terms of Use and the Purchase Terms of this Website, is an agreement between Renovator Store and you.  The Floorboard Warranty may be amended at any time.

The Floorboard Warranty is conditional on: 

  • Installation - is installed in strict accordance with current written installation instructions

  • Wet Areas - is not suitable for installation in bathrooms, saunas, laundries or any other area in which high levels of steam and moisture are present. 

  • Maintenance - care guidelines must be adhered to.

  • Non-Assignment - the warranty is limited to the original purchaser and may not be assigned or transferred. 

Lifetime Structural Warranty: 

The manufacturer warrants its product from structural defects, de-lamination, cracking, warping, twisting or any other forms of structural deformation at the time of supply. 

Installation instructions must be adhered to so that this warranty applies. These guidelines are available on the Renovator Store website floorboard pages and it is your obligation to find them and adhere to them.  Please ask Renovator Store for these guidelines if you cannot find them.

Exposure to excessive moisture caused in any way whatsoever such as flooding, spills, leaks, excessive wet mopping , steam mops, sub-floor moisture or heating may cause distortion within the board and will not be covered by this warranty. 

Care should be taken to maintain even indoor humidity and temperature with good ventilation. Excessive heat dryness or exposure to direct sunlight will cause damage to the goods and is considered negligence and is not covered by this warranty. 

20 Year Limited Surface Warranty: 

From the date of purchase, the manufacturer warrants to the original purchaser only, that under normal domestic conditions of use the surface will not wear through, during this period warranted. 

With proper maintenance, the goods will perform under normal household conditions. Scratches, dents, reduction of gloss (appearance reduction), damage caused by negligence, urine, animals or high heeled shoes. These are not considered a defect and therefore not covered by this warranty. 

All furniture requires felt to be adhered to the underneath to protect the surface of your floor, from time to time this will need to be maintained and checked for wear. 

A written notice must be received by the supplier within 30 days of discovery of any defect to be found, along with proof of purchase (date) the identity of wholesaler or retailer and the location of installation. 

The supplier will acknowledge within 30 days the receipt of written notice and must be given the opportunity to inspect the floor prior to any repair or replacement is to take place. 

Warranty Exclusions: 

The Warrantor for the purpose of this warranty will be referred to as ‘the supplier’. 

Breach of Warranty Conditions – any breach of warranty conditions will void the warranty 

Colour Variation - timber is a natural product and colour variation will occur between samples and what the supplier has delivered and installed. Samples displayed or provided are indicative only and within normal industry standards, and no warranty is given that such samples will match the floor installed. Other variations will naturally occur such as small knots, grain variation, gum marks and mineral marks. These variations normally present in timber, are not considered defects and will not form the basis of any claim under warranty. Timber may also experience some surface checking (hairline cracks) this too is part of all natural products and not covered by warranty. 

Sub-Floor Heating - the supplier recommends timber flooring should not be installed over heated sub-floors. No warranty shall be given in relation to such installations. 

Extreme Conditions - as timber is a natural product, the humidity level in the home must be in the 40% - 65% range throughout the year, using dehumidifiers or humidifiers as appropriate. 

Misuse - the warranty does not extend to damage caused by moisture penetration through the sub-floor, other flooding, leaking, plumbing, overflowing, hydrostatic pressure or any other water damage. 

Alterations - where floor or sub-flooring has been altered, repaired, resurfaced or replaced no warranty will apply except to the extent implied by law. 

Insect Infestation - the supplier warrants that it sells timber flooring free of insect infestation, this warranty does not cover any insect infestation occurring after the product has been sold.