100% refund on change of mind
You've got 30 days to change your mind (14 Days for nonmembers)
NO restocking fees
Unless specified in the product details
$15 Return shipping available on most items
Some bulky items excluded
Australian Customer Service
Need help with installation? You may contact our customer service team
No questions asked. We get it, we shop online too. This is why we want to make you feel comfortable shopping on our site. And we stand behind our products! Renovator Store offers easy returns and a money-back guarantee if you are not completely satisfied or just simply change your mind.
This guarantee applies to most products, however, some products are excluded. See section 5 for the list of exceptions. These exceptions are also displayed on the product pages, and in the items that are clearly marked as not returnable under our money-back guarantee.
Restocking fees don't apply to most products however, some suppliers charge a restocking fee and change of mind, so we have to pass this on. These supplier brands are listed below in section 6.
NOTE: Some products are excluded from this Money Back Guarantee. See term 5 below for more details
Under this Guarantee
Members get 30 days
If you purchased as a registered member of Renovator Store and wish to return the item, you must contact us within 30 days of delivery of the product as per the terms and conditions.
Sign up to become a member, it's free.
Non-members get 14 days
If you purchased as a non-member (guest) if Renovator Store and wish to return the item, you must contact us within 14 days of delivery of the product as per the terms and conditions.
The procedures and terms and conditions below strictly apply. If your return is accepted under this Guarantee policy, we will arrange to refund the product purchase price less any fees - otherwise, it remains your property. It is important you understand and follow the procedures and terms below and that the product is returned in "as new" and 100% resaleable condition. The delivery costs are the responsibility of the Purchaser.
Our 3-step Easy Return Process
Fill out the Money Back
We'll send you a return authorisation slip and details of where to return it to
Drop the item at the nearest Australia Post Office
Terms and Conditions
To return a Product and receive a refund under this Guarantee you ("You") need to be the original purchaser and the following procedures and terms and conditions must be adhered to:
|1. Contact us before the deadline||
You must contact us within the stated calendar days (14 days for non-members and 30 days for members) of the original delivery of your Product. If proof of delivery time is not available, it is deemed to be 3 days after the dispatch date. You will need to provide us with the Order Number and the Product Number (SKU) so please have these handy.
|2. We will instruct you on how to return the item||
The Renovator Store order management team will provide directions for the return of the Product. The return directions will require the customer to return at their own cost, or if we arrange postage/freight the cost of this will be deducted from any refund.
|3. Products returned have to be in 'as new' condition||To conform with this policy the Product must be received by Renovator Store in a 100% re-saleable condition:
Note: do NOT write on or stick anything on the product or its packaging. Please only write or place postage stickers on the protective wrapping. Non-adherence to this condition may result in the product being returned be rejected or You incurring a re-packaging fee and/or re-stocking fee (see item 6. below).
|4. Return within 14 days||
You must then return the product as per our directions within 14 days of us authorising the return. Items remain in your property until the point that Renovator Store accepts them under this policy. If they decide to do so. So while they are un transit as a return they are at your risk so please ensure they are securely packed, and the shipping includes tracking insurance. Renovator Store will not be responsible for any return items lost or damaged in transit under this Guarantee.
|5. Renovator Store will determine the validity of the return||
Renovator Store has the sole right to assess the condition of the Product before approving a refund, credit, or replacement.
See list of products not covered by our Money Back Guarantee
|6. Fees may be deducted for re-packaging or re-stocking||
Renovator Store is entitled to charge you a re-packaging fee if the returned item is accepted and in our opinion requires re-packaging before re-stocking. The re-packaging fee is 10% of the purchase price of the Product(s) (subject to a minimum of $20.00) which will be deducted from your refund or your store credit.
See list of products that require a restocking fee below:
|7. We refund or credit the product purchase price and any re-packaging or re-stocking fee(s)||
Where the terms and conditions of this Guarantee have not been met, we may reject the Product as a return and disapprove any refund.
Where possible, refunds will be executed through a reversal of the initial customer transaction, including the reversal of any store or promotion credits utilised or earned in the order at our complete discretion. If Renovator Store has to reverse store credits earned in a transaction but there is not enough store credits available in the customer's account, the Renovator Store will make this adjustment to the funds refunded.
|8. The return may affect discounts allocated to the original order||Where the reversal of a sale of an item requested to be returned would have changed or not allowed a discount or discounts, or rebate(s), or free item(s) or other promotional benefits in its original order Renovator Store will effect that change or cancellation by one or more of the following methods: