1. Personal information that Renovator Store may collect online
When visiting our store we may need to collect such personal information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia. We may collect the following types of personal information:
street or mailing address
telephone number or other contact details
details of the products and services you have browsed on our website, enquired about or purchased from us, together with any additional information deemed necessary to deliver those products and services and respond to your enquiries
information you provide to us through our service centre, customer surveys, or forms on our website, and
any other personal information which may be required in order to facilitate your dealings with us.
This information is never passed onto a third party not associated with us, unless you expressly authorise us to do so.
We will endeavour to take reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
2. Use of personal information collected online
This communication includes but is not limited to: emailing you tax invoices, dispatch and tracking information, returns, and exchange authorisations. As a condition of sale we reserve the right to email you special offer promotions that we believe will be of interest to you. You may, once you have placed your order, advise us that you are not interested in these offers and we will consequently not send these to you. Simply 'unsubscribe' via the link on the email or send a request to
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
3. How your personal information may be shared
Apart from where you have consented disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations:
Where we believe in good faith or are advised that release is required by law (for example, a subpoena) or regulation or is requested by a government agency;
Where our records indicate a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
Where we believe it is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities
To appropriate persons, where your communication suggests possible harm to others
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
4. Renovator Store's online security
At Renovator Store, your personal information is treated with the upmost of care. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. We never have access to or retain sensitive payment information such as credit card details. Such payment information is sent as encrypted data direct to our payment partners and merchant as displayed on our website, depending on which method of payment you select. We use the latest encryption technology in all areas of the site which require you to provide payment information. This is done to protect you from unauthorised use of the information you are sending to our server. The Renovator Store website is registered with site identification authorities to enable your browser to confirm our security identity before any information is sent. With this technology, the identity of this site is automatically confirmed behind the scenes prior to the transmission of any sensitive information requested to complete an online order, working to ensure your data only goes to the intended target. Physical, electronic and managerial procedures have been implemented to safeguard the security and integrity of your personal information. The Renovator Store website encrypts sensitive information wherever we request it.
5. Computer tracking and cookies
Cookies are data that a Web site transfers to an individual's hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most Web sites, including those operated by us, can facilitate a user's ongoing access to and use of a site. They allow us to customise the web site to your needs.
6. Newsletter and other subscriptions
You may be included in our email newsletter mailing list(s) or other subscriptions (which include tips and advice, special offers, competitions, new product arrival alerts, and other communication related to our services or the products we offer) if you subscribe or if you make a purchase from us or have requested that we notify you of an item’s expected arrival or asked to be included in an special offers and or items we expect to receive other items that are similar or complementary. Every newsletter we send has an unsubscribe link in the newsletter. This will always be clear and easy to locate. You may unsubscribe from any mailing list whenever you wish and you will be immediately removed as per your request. You also have the option of emailing
email@example.com and a member of our Customer Service Team will unsubscribe you if you provide them with the email address that is subscribed.
In order to make our emails more relevant and useful to you, our servers may receive a confirmation when and if you have opened an email from Renovator Store or its affiliates.
7. Storage of information
Given the nature of "cloud storage" that we may use from time to time your information may be stored in one or more international locations.