Shipping and Delivery
Please see the shipping cost in the product page/cart using the shipping calculator.
Some bulky items incur special freight charges. See product page/cart for details.
Delivery method and timeframe
Unless otherwise stated, orders are typically processed within one business day from the order time and if you order before 10 am on a business day the order is typically despatched same day. Delivery timeframes are dependent on your location, which distribution centre we are sending from, the size and number of parcels, and the schedules of the carrier. You may refer to NZ Post for delivery timeframes.
We aim at shorter and longer timeframes than average. Renovator Store cannot control delivery timeframes and processes, and your first point of communication on a delivery is the carrier. An order might come in multiple parcels. Sometimes we might send your order in more than one package or from different distribution centres, and they may arrive at different times.
In most cases, you will receive instructions by email on how to track your delivery once your order has been completed.
What if I am not at home to accept delivery?
Our deliveries typically require a signature upon delivery and our nominated couriers typically deliver only during business hours. So it is best to provide a shipping address that will be attended during business hours. If someone is not available to accept the goods the standard practice is to leave a card informing you how to make instructions for re-delivery or to collect from your local Post Office.
For items sent via TOLL, you can instruct the delivery driver to drop off your packages by printing and completing an “Authority to Leave Declaration Form.” You must display this form in a safe and clearly visible place for your Toll delivery driver to drop off your items. Click here for "Authority to Leave Declaration Form."
You can put a short note on your order on the order completion screen to provide an authority to leave parcels; however, Renovator Store cannot guarantee the carrier will observe these requests.
Please email us at firstname.lastname@example.org or call us on 098011108 for any shipping enquiries and we will be glad to assist you.